Shipping policy

Thank you for shopping with Accumla. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing

  • Orders are typically processed within 1–3 business days after payment confirmation.
  • Orders are not processed, shipped, or delivered on weekends or public holidays unless otherwise stated.
  • During periods of high order volume, processing times may be extended. We will notify customers of any significant delays.

2. Shipping Locations

We currently ship to:

  • United States and Canada 
  • [List additional countries if applicable]

If your location is not available during checkout, please contact our support team for assistance.

3. Shipping Rates

Shipping charges are calculated at checkout based on:

  • Delivery location
  • Package weight and dimensions
  • Selected shipping method

Any applicable shipping fees will be displayed before you complete your purchase.

4. Estimated Delivery Times

Estimated delivery times are as follows:

Region Estimated Delivery Time
Within United States  3–7 business days
International Orders 7–21 business days

 

Delivery times are estimates only and are not guaranteed.

Factors that may affect delivery include:

  • Weather conditions
  • Carrier delays
  • Customs processing
  • Public holidays
  • Incorrect shipping information

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information, where available.

Tracking updates are provided by the shipping carrier and may take time to appear after shipment.

6. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information.

Accumla is not responsible for delays, losses, or additional charges resulting from:

  • Incorrect addresses
  • Incomplete address information
  • Failed delivery attempts

If you notice an error in your shipping details, please contact us as soon as possible.

7. International Orders

For international shipments:

  • Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by local authorities.
  • Customs clearance procedures may cause delivery delays beyond our control.
  • We are not responsible for packages delayed or held by customs authorities.

8. Lost, Delayed, or Damaged Shipments

If your package is:

Lost

Please contact us if your order has not arrived within a reasonable time after the estimated delivery date. We will work with the shipping carrier to investigate the issue.

Delayed

Shipping carriers may occasionally experience delays. While we will assist where possible, we cannot guarantee delivery dates once a package has been handed to the carrier.

Damaged

If your order arrives damaged:

  1. Take photographs of the package and product.
  2. Contact us within 48 hours of delivery.
  3. Include your order number and supporting images.

We will review the claim and determine an appropriate resolution.

9. Undeliverable Packages

If an order is returned to us due to:

  • Incorrect address information
  • Refusal of delivery
  • Failure to pay customs or import charges
  • Repeated unsuccessful delivery attempts

We may:

  • Reship the order at the customer's expense, or
  • Issue a refund excluding shipping and handling charges.

10. Shipping Restrictions

We reserve the right to restrict or decline shipments to certain regions, countries, or addresses where delivery is unavailable, restricted by law, or presents excessive risk.

11. Changes to This Policy

We may update this Shipping Policy at any time. Updates will be posted on this page with a revised "Last Updated" date.

12. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Accumla
Website: accumla.com
Email: accumla.usa@gmail.com