Refund policy

Customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

1. Eligibility for Returns

You may request a return within 14 days of receiving your order if:

  • The item is damaged, defective, or incorrect upon delivery.
  • The item is unused, unworn, and in its original condition.
  • The item is returned with all original packaging, accessories, manuals, and proof of purchase.

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return unless they arrive damaged or defective:

  • Digital products or downloadable content
  • Customized or personalized items
  • Gift cards
  • Perishable goods
  • Items marked as "Final Sale" or "Non-Returnable"

3. Return Request Process

To initiate a return:

  1. Contact our support team at [accumla.usa@gmail.com].
  2. Provide your order number and reason for the return.
  3. If required, provide photos showing the issue with the product.
  4. Once approved, we will provide return instructions.

Returns sent without prior approval may not be accepted.

4. Refunds

After we receive and inspect the returned item, we will notify you regarding the status of your refund.

If approved:

  • Refunds will be issued to the original payment method.
  • Processing may take 5–10 business days depending on your payment provider or bank.
  • Shipping charges are generally non-refundable unless the return is due to our error.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with supporting photographs.

Upon verification, we may offer:

  • A replacement item,
  • A full refund, or
  • Store credit, at our discretion.

6. Exchanges

We offer exchanges for defective or damaged products, subject to stock availability.

To request an exchange, contact us at [accumla.usa@gmail.com].

7. Return Shipping

  • Customers are responsible for return shipping costs unless the item was defective, damaged, or shipped incorrectly.
  • We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

8. Order Cancellations

Orders may be canceled before they are shipped.

Once an order has been dispatched, cancellation requests cannot be guaranteed and may be treated as a return request under this policy.

9. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.
  2. Contact your credit card provider or payment service.
  3. Contact your bank, as processing times may vary.

If you still have not received your refund, please contact us at [accumla.usa@gmail.com].

10. Contact Us

If you have any questions about this Return & Refund Policy, please contact us:

Email: accumla.usa@gmail.com
Website: accumla.com